Privacy Policy

Last updated: 30 October 2026

Quickstepz Paediatric Therapy (“Quickstepz”, “we”, “us”) respects your privacy and the privacy of your child. This policy explains how we collect, use, store and share personal information, including health information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What information we collect

We only collect information that we need to provide our services. This may include:

your name, phone number, email address and suburb
your child’s name, date of birth and age
health and developmental information about your child, including medical history, diagnoses, reports and therapy notes
information from other health professionals, educators or referrers, with your consent
funding, billing and payment details
photos or videos taken during sessions, only with your written consent

How we collect it

We usually collect information directly from you, for example when you contact us, fill in an enquiry form on this website, complete intake paperwork or attend a session in the clinic, at home, at preschool or by telehealth. With your consent, we may also collect information from your child’s doctor, other therapists, educators or funding bodies.

Why we collect it

We use your information to:

respond to your enquiry and book appointments
assess your child and plan, provide and review therapy
communicate with you about your child’s therapy
work with other professionals involved in your child’s care, with your consent
manage invoicing, funding and payments
meet our legal and professional obligations

Who we share it with

We do not sell your personal information. We only share it:

with people involved in your child’s care, such as doctors, other therapists or educators, when you have agreed
with funding bodies or plan managers where needed to provide or claim for your child’s services
with service providers who help us run the practice, such as practice management, email, telehealth and IT providers, who must keep it confidential
where we are required or permitted by law, including to reduce a serious threat to someone’s health or safety

Some of our service providers may store information outside Australia. Where this happens, we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.

Photos and videos

We will never use a photo or video of your child on our website, social media or in other materials without your written consent. You can withdraw your consent at any time by contacting us.

How we store and protect it

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including secure systems and restricted access. Health records are kept for as long as required by law and then securely destroyed.

This website

When you send an enquiry through this website, the details you enter are sent to us by email so we can respond. Our website may use cookies and analytics tools to understand how the site is used. This information does not identify you personally. You can turn off cookies in your browser settings.

Accessing and correcting your information

You can ask to see the information we hold about you or your child, or ask us to correct it if it is wrong. Please contact us and we will respond within a reasonable time. In some limited cases the law allows us to refuse access, and we will explain why.

Questions and complaints

If you have a question or concern about your privacy, please contact Kate first so we can try to resolve it:

Phone: 0408 025 507
Email: kate@quickstepz.com.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.